Spinch Ireland Support and Customer Service

Get fast help through live chat, phone, email, and messaging. The purpose of Spinch customer support is simple: give clear answers, resolve problems, and keep play safe.

Support runs 24/7 in English. Gaeilge support is available Monday to Friday, 10:00–18:00. Average first response times: live chat under 2 minutes, phone 1–3 minutes, email 2–6 hours, messaging 1–4 hours.

Spinch Ireland support: chat, phone, email, msg. EN 24/7; Gaeilge Mon–Fri 10–18; chat <2m, phone 1–3m, email 2–6h, msg 1–4h.

Live Chat Support

Live chat is the quickest way to reach a real agent. Use it for time‑sensitive questions and immediate fixes.

  • How to start chat:
    • Tap the Help icon at the bottom right of the Spinch website.
    • On mobile app: Menu > Support > Chat.
    • If locked out, open the chat widget and choose “I cannot log in”.
  • Best for:
    • Login issues, password reset, or 2FA not arriving.
    • KYC status, document checks, or account review updates.
    • Deposits not showing or stuck withdrawals.
    • Game glitches, disconnections, or round recovery.
  • Hours and languages:
    • 24/7 live chat in English.
    • Gaeilge support Monday–Friday, 10:00–18:00.
  • Response times:
    • First reply under 2 minutes.
    • Most chats resolved in 10–15 minutes.
  • Tips for faster help:
    • Log in first if possible.
    • Share username, full name, date of birth, and postcode for verification.
    • Add device, browser/app version, game title, and any transaction ID.
    • Upload screenshots of errors.
    • Keep the chat window open until you see a final note from the agent.
  • About Spinch live support:
    • You can ask the Spinch support team to follow up by email if an investigation is needed.

Email Support

Email is reliable for detailed queries, documents, and anything that needs a written trail.

  • How to email:
    • Send a message to [email protected].
    • Include your username, full name, date of birth, and country of residence (Ireland).
    • Add clear details: steps taken, error messages, timestamps, and attachments.
  • Best for:
    • KYC documents and address proof.
    • Payment disputes, charge review, or bank statements.
    • Formal complaints and case follow‑ups.
    • Requests under GDPR (data access or deletion).
  • Useful addresses:
  • Response times:
    • 2–6 hours for most emails.
    • Up to 24 hours for complex reviews or complaints.
  • Tips for faster answers:
    • Use a clear subject: “Ireland | Deposit pending | Username”.
    • Attach files as JPG or PDF. Keep each under 5 MB.
    • Mask card numbers. Share only the last 4 digits.
    • Send from the email linked to your account for quicker verification.
  • About Spinch customer service by email:
    • You will get a case ID to track your question.

Phone Support

Phone support is best for urgent situations or when you prefer to talk to someone.

  • How to call and what to expect:
    • Call the helpline and follow the menu prompts.
    • You may be asked security questions before any account details are discussed.
    • Calls may be recorded for safety.
  • Best for:
    • Account lock, 2FA reset, or security alerts.
    • Payment holds and urgent withdrawal checks.
    • Setting limits, time‑outs, or self‑exclusion.
  • Helpline and hours:
    • Freephone (Ireland): 1800 938 600.
    • Support number (international): +353 1 697 1600.
    • Helpline number 24/7.
  • Wait and resolution times:
    • Typical wait 1–3 minutes.
    • Most issues handled in one call. Some cases may need a follow‑up.
  • Faster phone help tips:
    • Have username, date of birth, and address ready.
    • Know your last successful deposit method and approximate amount.
    • Call during off‑peak times (08:00–11:00 or 21:00–23:00) for shorter queues.
  • About the Spinch helpline number:
    • Save the free number to your contacts for quick access.

Social Media and Messaging Support

Messaging apps give quick updates and simple guidance. Use them for general queries and status checks.

  • Where to message:
  • Best for:
    • Service status, promos info, or how to find a feature on the website.
    • Basic guidance on documents or payments.
    • Non‑account questions. Do not post personal data.
  • Response times:
    • 1–2 hours on messaging apps.
    • Public social posts 2–4 hours.
  • Tips for safe messaging:
    • Use direct messages. Never share passwords or full card numbers.
    • Share only your username and last 4 digits of any customer number if asked.
    • For account‑specific actions, move to live chat or phone for verification.
  • Contact the team on social:
    • The Spinch support team can direct you to the right channel for secure steps.

Technical Support

Technical support helps when the app, website, payments, or a game does not work as expected.

  • How to reach technical support:
    • Start live chat and choose “Technical issue”.
    • Email [email protected] for logs, screenshots, and detailed reports.
    • Phone menu: choose option 2 for technical support.
  • Issues handled:
    • Login errors, captcha or 2FA not arriving.
    • App crashes, freezing, or performance lag.
    • Game stuck rounds, bet results missing, or session drops.
    • Deposit failures, duplicate charges, or withdrawal errors.
    • KYC upload failures or file format errors.
  • Response and fix times:
    • First triage within 30 minutes for high‑impact incidents.
    • General cases 2–6 hours for an initial answer.
    • Resolution depends on vendor or bank response times.
  • Tips to speed up resolution:
    • Share error code, timestamp, and your location in Ireland.
    • Add device model, OS version, browser/app version, and connection type (Wi‑Fi/4G).
    • Include steps to reproduce. Add screenshots or a short screen recording if possible.
    • Note your ISP and recent changes (new device, VPN, ad‑blocker).
  • About Spinch technical support:
    • You will get updates until the issue is fixed or a workaround is offered.

VIP and Priority Support

Priority lines are available for higher‑tier players. Expect faster routing and dedicated care.

  • How to access priority support:
    • Use the VIP live chat entry shown after login.
    • Email [email protected] from your registered address.
    • Call the priority line: 1800 931 600 (Ireland) or +353 1 697 1610.
  • Who qualifies and what gets priority:
    • Gold, Platinum, and Diamond tiers.
    • High‑value payment reviews, bespoke limits, or travel and event arrangements.
    • Time‑sensitive verification and payment escalation.
  • Response times:
    • Chat under 30 seconds.
    • Phone under 1 minute.
    • Email under 1 hour.
  • Tips to make the most of it:
    • Contact from your registered email and number.
    • Keep one thread per topic for faster case handling.
    • Ask for your account manager if assigned.
  • About Spinch priority care:
    • You can request a call‑back if a longer review is needed.

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