Responsible Gaming

All gambling carries the risk of financial loss. These useful principles help you play responsibly and keep control. Plan your play so it stays affordable and balanced.

• Set a budget you can afford to lose; never use borrowed money or essential funds.
• Choose limits before you start: deposit, loss, stake, and session time limits in your account.
• Keep track of time and spend; use reality checks and play history to learn your patterns.
• Take regular breaks. Do other activities to maintain balance.
• Do not chase losses or try to win back money.
• Only adults 18+ may open an account. Keep devices and payment methods away from minors.
• If gambling affects your mood, sleep, studies, or work, step back and review your limits.
• You can pause play using a time-out or temporary suspension when needed.
• One account per person; never let others use your account.
• Seek support early if control is slipping.

Harm can build up over time and may be hard to spot at first. Watch for warning signs and take them seriously.

• Preoccupation with gambling or betting throughout the day
• Betting more or longer than planned
• Increasing stakes to feel the same excitement
• Chasing losses after a setback
• Hiding or lying about gambling activity
• Borrowing money or selling items to fund play
• Missing work, studies, or family duties
• Mood swings, anxiety, low mood, or sleep problems linked to gambling
• Using gambling to escape stress or problems
• Continuing to bet despite harm to finances or relationships

Gambling addiction is a serious health condition that needs attention and professional support.

Support is effective. Practical steps can reduce harm and restore control.

• Set or lower deposit, loss, wager, and session limits in your account.
• Turn on reality check pop-ups and balance alerts.
• Use time-out for 24 hours to 6 weeks to stop play temporarily.
• Consider self-exclusion for at least six months; Spinch will block access during this period.
• Block access to gambling on your devices using blocking software (BetBlocker.org, Gamban.com) and SafeSearch.
• Ask your bank for a gambling transaction block or card control where available.
• Remove saved payment methods and unsubscribe from promotional emails in your preferences.
• Share your concerns with someone you trust and plan non-gambling activities.
• Speak to an independent counsellor or a GP for professional advice.
• If you are in immediate distress, call 999 or 112.

Confidential help is available in Ireland. You can talk to trained advisers and access free tools and counselling.

• GamblingCare.ie – information, self-assessment, and live chat: https://www.gamblingcare.ie/
• Problem Gambling Ireland – support, programmes, and resources: https://problemgambling.ie/
• Gamblers Anonymous Ireland – peer support meetings: https://www.gamblersanonymous.ie/
• Gam-Anon Ireland – support for family and friends: https://www.gamanon.ie/
• HSE Drugs and Alcohol Helpline – advice and referrals: https://www.hse.ie/eng/services/list/5/addiction/drugs/hse-drugs-and-alcohol-helpline/
• Samaritans Ireland – 24/7 emotional support: https://www.samaritans.org/ireland/samaritans-ireland/
• MABS (Money Advice and Budgeting Service) – free debt support: https://mabs.ie/

If you are worried about your gambling, you can contact Spinch support for confidential assistance. Our team can help you set limits, suspend access, or discuss safer play options.

• Live chat in your account, available 24/7.
• Email the support team via the Help Centre.
• Submit a request through the Help Centre form.
• In-account request for a responsible gambling review.
• Phone support, where available in Ireland; see the Help Centre for the current number.